Shipping & Delivery

Last Updated: 19 October 2026
We ensure that your physical merchandise and collectible toys arrive safely and promptly.
This Shipping Policy explains how and when your orders are processed and delivered. Please read it carefully before placing an order.

1. Fulfillment Location

All physical orders are processed and shipped directly from our business operations center in Batu Caves, Selangor, Malaysia.

2. Processing Time

Orders are processed within 1-3 business days.

  • Business days are Monday to Friday, excluding public holidays.
  • Orders placed after 6:00 PM, on weekends or on public holidays are processed on the next business day.
  • During promotions, new releases or festive seasons, processing may take slightly longer. We will notify you of any significant delays.
  • Pre-order items are shipped once stock arrives, as stated on the product page.

3. Shipping Rates

Calculated at checkout based on the weight of the items and your delivery destination. The final shipping fee is shown clearly before you complete payment.

4. Delivery Time

Once your order has been dispatched, delivery time depends on your location and the courier service. Delivery to East Malaysia (Sabah, Sarawak and Labuan) and remote areas generally takes longer than delivery within West Malaysia. Delivery times provided by couriers are estimates and are not guaranteed.

5. Tracking

Once your order ships, you will receive a tracking link via email. You can also view your order status by logging in to your account.

6. Packaging

Collectible toys and blind boxes are packed with protective materials to minimise damage during transit. Outer shipping boxes may show minor wear from handling; this does not affect the product inside.

7. Incorrect Address & Failed Delivery

Please ensure your shipping address and phone number are complete and accurate. We are not responsible for delays or losses caused by incorrect details provided at checkout. If a parcel is returned to us due to an incorrect address or failed delivery attempts, re-delivery fees may apply.

8. Damaged or Missing Items

If your parcel arrives damaged, or an item is missing or incorrect, please contact us as soon as possible after delivery with:

  • Your order number.
  • Clear photos of the outer box, packaging and affected item(s).
  • An unboxing video, if available.

Our team will review your case and work with you on a suitable solution. Please note that the blind box policy in our Terms & Conditions still applies to opened blind boxes.

9. Questions About Your Delivery

For any shipping enquiries, please reach our customer support team through our Contact Us page.