Frequently Asked Questions (FAQ)

πŸ’‘ General

Our online store retails collectible toys, blind boxes, and merchandise, featuring popular IPs such as THE MONSTERS (LABUBU), MOLLY, SKULLPANDA, CRYBABY and HIRONO.

Golden Vantage Sdn. Bhd. is a Malaysian online retailer of blind boxes and designer collectibles. We are based in Batu Caves, Selangor. Learn more on our About Us page.

You can browse our full catalogue without an account. Creating an account lets you track your orders, save your details for faster checkout, and hear about new blind box releases first.

πŸ›’ Orders & Payment

Browse our Products page, add the items you want to your cart, then proceed to checkout. Enter your shipping and contact details, complete payment, and you will receive an order confirmation by email.

All prices on our website are shown in Malaysian Ringgit (RM).

Please contact us as soon as possible at [email protected] or 012-2406844. If your order has not yet been processed for shipping, we will do our best to help. Note that orders which have already shipped cannot be cancelled, and opened blind boxes cannot be returned.

All sales are subject to product availability. Popular blind box series and collectibles can sell out quickly, so check back often for restocks and new releases.

🚚 Shipping & Delivery

All of our physical merchandise ships directly from our business hub located in Batu Caves, Selangor, Malaysia.

Orders are processed within 1-3 business days. Delivery time after that depends on your location and the courier.

Shipping rates are calculated at checkout based on the weight of the items and your delivery destination.

Once your order ships, you will receive a tracking link via email so you can follow your parcel all the way to your door.

Yes. We ensure that your blind boxes and collectible toys arrive safely and promptly, and every order is packed with care. See our Shipping Policy for full details.

🎁 Blind Boxes & Collectibles

A blind box is a sealed package containing one random figure from a collectible series. You won’t know which character you have until you open it, and that surprise is part of the fun!

Part of the fun of blind boxes is the mystery! Because of this, all blind box sales are final once opened. See our Return & Refund Policy for details.

If your parcel or product arrives damaged, please contact us within a few days of delivery with your order number and photos of the item and packaging, and our team will look into it for you.

We are committed to offering high-quality collectible toys sourced for genuine collectors. If you have any questions about a specific product, our support team is happy to help.

πŸ”’ Account, Privacy & Support

We use your information to process your orders, deliver blind boxes, provide customer support, and update you on new blind box releases. Read our Privacy Policy to learn more.

You can reach out to our support team at [email protected] or call us at 012-2406844.

Our customer support team is available Monday – Friday, 9:00 AM – 6:00 PM. Messages received outside these hours will be answered on the next business day.

Still have questions?

Our support team is happy to help, Monday – Friday, 9:00 AM – 6:00 PM.