We want you to be happy with every purchase. If something is not right with your order, we are here to help.
This Return & Refund Policy explains when items can be returned, how to request a refund, and which products are not eligible. It applies to all purchases made on our website and should be read together with our
Terms & Conditions and
Shipping Policy.
1. Return Window
You may request a return or refund within 7 days of receiving your order. Requests made after this period cannot be accepted, except where required by law.
2. Eligible Items
Blind boxes, collectible toys and accessories may be returned if they are:
- Defective or faulty on arrival.
- Damaged during delivery.
- Different from the item you ordered (wrong product, size or colour).
Returned items must be unused, unwashed and in their original packaging with all tags, accessories and inserts included.
3. Blind Boxes
Due to the randomized nature of blind boxes, we do not accept returns, refunds, or exchanges once the factory seal is broken.
- Duplicate figures, or not receiving a specific character, are not grounds for a return.
- Sealed, unopened blind boxes that arrive damaged or incorrect may be returned under this policy.
- If an opened blind box contains a manufacturing defect, please contact us with photos and an unboxing video so we can review your case.
4. Non-Returnable Items
- Opened blind boxes.
- Items that have been used, washed, altered or damaged by the customer.
- Items marked as final sale or clearance on the product page.
- Gift cards and promotional free gifts.
5. How to Request a Return
To start a return, contact us through our Contact Us page within 7 days of delivery with:
- Your order number.
- The item(s) you wish to return and the reason.
- Clear photos of the item, packaging and outer shipping box.
- An unboxing video, if available (strongly recommended for damaged or incorrect items).
Please do not send items back without contacting us first. Our team will review your request and reply with return instructions within 1–3 business days.
6. Return Shipping
- If the item is defective, damaged or incorrect, we will cover the return shipping cost.
- For other approved returns, the customer is responsible for return shipping costs.
- Please pack items securely and keep your tracking number. We are not responsible for items lost or damaged on the way back to us.
7. Inspection & Approval
Once your return arrives at our operations center in Batu Caves, Selangor, we will inspect it and notify you by email whether your refund, replacement or exchange has been approved.
8. Refunds
- Approved refunds are issued to your original payment method.
- Refunds are processed within 7–14 business days after approval. The time it takes to appear in your account depends on your bank or payment provider.
- Original shipping fees are non-refundable, unless the return is due to our error.
9. Exchanges & Replacements
If you received a defective, damaged or incorrect item, we can send a replacement of the same product, subject to stock availability. If a replacement is not available, a full refund will be issued instead.
10. Order Cancellations
Orders can be cancelled for a full refund if they have not yet been processed for shipping. Please contact us as soon as possible. Orders that have already been shipped must follow the return process above.
11. Contact Us
If you have any questions about returns or refunds, please reach us through our Contact Us page.
