Privacy Policy

Effective Date: 19 October 2026
At Golden Vantage Sdn. Bhd. (SSM: 202601037205 (1699300-D)), protecting your privacy is our priority. This policy outlines how we collect, use, and safeguard your data when you visit our website.
This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or purchasing our products, you consent to the collection and use of your personal data as described below.

1. Information We Collect

We collect information you provide directly, such as your name, shipping address, phone number, and email when you purchase collectible toys or merchandise.

This may include:

  • Personal details: name, email address, phone number, and billing and shipping addresses.
  • Account details: username, password (stored in encrypted form), and order history.
  • Transaction details: products purchased, order value, and payment status. Card details are processed securely by our payment providers and are not stored on our servers.
  • Technical data: IP address, browser type, pages visited and cookies when you browse our website.

2. How We Use Your Info

To process your orders, deliver blind boxes, provide customer support, and update you on new releases. Specifically, we use your data to:

  • Process, fulfil and deliver your orders.
  • Communicate with you about your orders, deliveries and support requests.
  • Send you news about new blind box releases, product launches and promotions (you may opt out at any time).
  • Improve our website and customer experience.
  • Prevent fraud and comply with our legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We only share it with trusted third parties where necessary to run our business, such as:

  • Courier and logistics partners, to deliver your parcels.
  • Payment gateways, to process your payments securely.
  • IT, hosting and analytics service providers who support our website.
  • Government or regulatory authorities, where required by law.

All third parties are required to protect your data and use it only for the purpose it was shared.

4. Cookies

Our website uses cookies to keep items in your cart, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but some features, such as the shopping cart and checkout, may not work properly without them.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration, including secure (SSL) connections and restricted access to customer information. However, no method of transmission over the internet is completely secure.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet accounting, tax and legal requirements. When it is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of personal data that is inaccurate, incomplete or outdated.
  • Withdraw your consent to marketing communications at any time.
  • Request that we limit the processing of your personal data, subject to legal and contractual requirements.

To make a request, please contact us using the details below.

8. Children’s Privacy

Our website is intended for users aged 18 and above, or for younger users with the involvement of a parent or guardian. If you believe a child has provided us with personal data without parental consent, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us regarding Privacy

For any privacy-related concerns, please reach us through our Contact Us page.